09. Solution: Sales & Support
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Sales and Support Guide Solution
ND036 C4 L03 A07 Solution- Sales & Support
Solution: Sales & Support
My Solution
Your guides may be different. This is what I would put in mine:
Sales Guide
Section 1: Our platform
- What does
- Why we think it is great
- Value it provides for the vendors
Section 2: Revenue sharing
- Explain how revenue share will work on our platform
Section 3: How to use
- Explain how easy it is to use our platform
Customer Support Guide
For Vendors:
Section 1: Onboarding
- How to become a vendor on our app
Section 2: Features
- What users can do on our app
- How to use it
For Party Organizers:
- Section 1: App Features
- What users can do on our app
- How to use it
- Section 2: Bugs or issues
- Issues that Customer Support will need to be aware of to help our users
It is also a good idea to share your PRDs with Sales and Customer Support teams
That's my solution. What did your Sales and Customer Support Guides look like?
Further Research: Sales and Support Guides